Last Updated: November 30, 2025

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Due to strict health, safety, and hygiene regulations, all skincare products are non-returnable and non-refundable once they have been shipped or delivered. This applies to opened, unopened, used, and unused items.

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What this means:

• No returns or refunds for change of mind, wrong shade selection, personal preference, or “didn’t work for me.”

• No returns or exchanges if you are allergic or sensitive to an ingredient (always review the full ingredient list and patch-test before purchasing).

• We do not accept returns on sale, clearance, or bundled items.

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The only exceptions (case-by-case):

1. The item arrived damaged, leaking, or clearly defective (photos required within 48 hours of delivery).

2. We sent the completely wrong product (proof required).

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In these rare cases, contact us at info@nadurtha.ca within 48 hours of delivery with photos and your order number. If approved, we will replace the item or issue store credit only (no cash refunds).

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All approved replacements are shipped at our expense. No cash refunds will be given under any circumstances.

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By placing an order, you acknowledge and agree to this strict no-return policy for skincare products.

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Thank you for understanding — this policy allows us to keep prices low and comply with health regulations.

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